Privacy policy

1. Person in charge

The person in charge of the protection of personal information is Duc Duy Nguyen, président. You can reach them at [email protected].

2. Two different roles

For visitors to our site and people who open an account, we decide why and how information is used. For the data our customers enter in their own company (their customers, employees, vendors and so on), we act on the customer's behalf, and the customer remains responsible for that data. If you are a customer of one of our customer companies, please contact that company first.

3. What we collect

Visitors: the name, email, phone, company name, industry and number of people you give us in the free trial form or the chat, and the content of your messages. Accounts: the name, email and role of users. Billing: the plan, price and Stripe identifier; the card number is handled by Stripe and is not kept by us. Technical: IP address, security logs and a session cookie for people who are signed in. Depending on the modules a customer switches on: positions of its employees' vehicles or phones, while tracking is on.

4. Why we use it

To answer your questions, create and manage your account or trial, bill, keep the service secure and working, and comply with the law. We do not sell your information and we do not do advertising profiling.

5. Artificial intelligence

The website chat and the built-in assistant use the Claude model from Anthropic. The text you write (and, for the built-in assistant, the data the customer allows it to read) is sent to it to produce the answer. Do not write sensitive information in the chat.

6. Who we share it with

Our service providers, only for what they need: Stripe (payments), our server hosted in Quebec, our email provider, Cloudflare (security and HTTPS connection), Anthropic (artificial intelligence), OpenStreetMap (maps and address search, when the customer uses maps) and Google (measuring our Google Ads on our public site, with your consent). We may also disclose information where the law requires it.

7. Where data is stored

Customer companies' data is hosted in Quebec. Some providers named above (for example Stripe, Cloudflare and Anthropic) may process information outside Quebec, including outside Canada. Before communicating information outside Quebec, we assess the risks, as the law requires.

8. How long we keep it

We keep information only as long as needed. Vehicle and phone positions are deleted after 90 days. Chat conversations and contact messages are kept long enough to answer you and improve the service, then deleted; you can ask for deletion at any time. Backups are deleted on their normal cycle.

9. Security

Each customer company has its own database. Connections use HTTPS, passwords are hashed, access is controlled by role and an activity log records changes. No system is perfect: if a confidentiality incident presents a risk of serious injury, we will notify the Commission d'accès à l'information and the people concerned, as the law requires.

10. Your rights

You can ask for access to your information, its correction or deletion, its transfer in a common technological format, or withdraw your consent, by writing to [email protected]. We answer within 30 days. If you are not satisfied, you can file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

11. Cookies and local storage

We use a session cookie for people who are signed in, and browser storage to remember your language, your theme and your cookie choice.

On our public site only, we use the Google tag to learn which Google Ads lead to a free trial or a subscription. Its advertising cookies are off until you accept them; without your consent, Google receives only signals with no cookie or identifier. We do not use this information to show you personalized ads. You can change your choice at any time with the "Cookie preferences" link at the bottom of every page. Our customers' company sites do not use the Google tag.

12. Minors

The service is for businesses, not for people under 14.

13. Changes

We may change this policy; the update date is shown at the top of the page. We will tell you about any significant change.

14. Contact

9373-5171 Québec inc. Email: [email protected].