Terms of service
Last updated : November 13, 2026
These terms govern the use of the Convergence ERP service, offered by 9373-5171 Québec inc. ("we"). By creating a trial company, subscribing or using the service, you ("the customer") accept these terms on behalf of your business.
1. The service
Convergence ERP is online business management software (sales, purchasing, inventory, production, field services, fleet, accounting, website and other modules, depending on your plan). It is hosted in Quebec. We may improve it, change it or add features; we will tell you in advance about any change that would significantly reduce what you bought.
2. Free trial
The free trial lasts 14 days and needs no credit card. When it ends, access to the trial company is closed, and your data is not deleted right away. If you subscribe under the same company name, you keep everything you did there. We may delete a trial company that was not subscribed after a reasonable time following the end of the trial.
3. Accounts and access
You are responsible for the access you give your team, for keeping passwords confidential, and for any activity done with your access. Tell us right away about any unauthorized use. You confirm that you have the authority to bind your business.
4. Plans, prices and payment
Prices are in Canadian dollars and shown before taxes; GST and QST are added where they apply. The subscription is monthly or yearly, as you choose, and renews automatically at the end of each period. Payment is by credit card through Stripe; we do not keep your card number. Setup and migration services are paid once. If a payment fails, Stripe retries; if it is still unpaid, we may suspend access until it is paid.
5. Cancellation and refunds
You can cancel at any time in Settings, Subscription, or by writing to us. The subscription stays active until the end of the paid period. Amounts already paid are not refundable for a period already started, unless the law requires it. After cancellation you can ask for your data to be exported for a reasonable time.
6. Your data
The data you enter (customers, employees, products, invoices, vehicle positions and so on) belongs to you. We process it only to provide the service, on your instructions and under our privacy policy. You are responsible for having the right to collect and use it, including informing your employees when you switch on time tracking or the tracking of vehicles or phones. Each company has its own database, separate from the others.
7. Acceptable use
You must not use the service for illegal activities, to harm other people or the service (including unauthorized security testing), to send unsolicited messages, or to resell the service without our written agreement.
8. Availability and backups
We make reasonable efforts to keep the service available and to make regular backups, but we do not guarantee uninterrupted or error-free service unless we agree in a separate writing. We recommend exporting important data regularly. Planned maintenance may cause short interruptions.
9. Artificial intelligence features
The website chat and the built-in assistant use artificial intelligence. Their answers can be incomplete or wrong: check them before acting. They are not accounting, tax or legal advice.
10. Accounting and taxes
The software calculates taxes from the rates and rules you configure. You remain responsible for the accuracy of your books, your filings and your tax remittances. Ask your accountant.
11. Liability
To the extent the law allows, our total liability to you for any claim related to the service is limited to the amounts you paid in the 12 months before the event, and we are not liable for indirect damages (lost profits, lost business, or data that you did not back up). Nothing in these terms excludes liability that cannot be excluded under Quebec law, including intentional or gross fault.
12. Suspension and end
We may suspend or close access that breaks these terms, after notice where reasonable. When the agreement ends, we delete your data within a reasonable time, subject to our legal obligations and to our backups, which are deleted on their normal cycle.
13. Changes to the terms
We may change these terms. We will tell you by email or in the service at least 30 days before a significant change takes effect. Continuing to use the service after that date means you accept it.
14. Governing law and language
These terms are governed by the laws of Quebec and the federal laws of Canada that apply there. The courts of the judicial district of Montréal have jurisdiction. The parties required that this agreement be drafted in French; an English version is provided for convenience and, if they differ, the French version prevails.
15. Contact
9373-5171 Québec inc. Email: [email protected].